You may cancel an unpaid request from your dashboard before a payment attempt begins. Contact support for other cancellations. A quote request alone is not a purchase. Review the exact device, delivery costs and terms before accepting a final quote.
The final quote must state any voluntary change-of-mind return period, eligibility, deductions, return address and shipping responsibility before payment. No additional change-of-mind return promise is made by the catalogue alone. This does not limit remedies for faulty, misdescribed or undelivered goods under applicable law.
If something is wrong, contact dashboard support promptly with the order reference, description and supporting information. We will assess the request, explain available remedies, and provide return instructions where needed. Keep the packaging. Back up and erase personal data and remove your account lock only when a return is agreed.
Do not ship to a supplier or an unconfirmed address. International returns require agreed courier and customs arrangements. For an approved refund we will confirm the amount, treatment of delivery and import charges, method and expected timing in writing. Card refunds are handled through Stripe where possible. Mandatory consumer rights prevail over inconsistent terms.
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