We collect the account identifier and email supplied at sign-in, contact and delivery details you submit, quote and order records, and support messages. We use these to manage your account, prepare quotes, fulfil orders and respond to enquiries.
Account and order information is accessible to you and the shop owner. Necessary delivery details may be shared with couriers and customs agents to fulfil an agreed order. Hosting, authentication and service providers may process information outside your country, including Canada and Zimbabwe.
Your bag and any affiliate referral link you follow are stored in this browser using local storage. Referral attribution lasts up to 30 days. Affiliates see a shortened order reference, phone count and commission status. If you use a seller’s link, that seller sees the shortened reference, models, quantities and order progress for commission tracking. Authentication uses session cookies. If you choose Google, Facebook, email or WhatsApp sign-in, our authentication provider processes your sign-in identifier and the selected provider handles verification. Do not include payment card numbers, passwords or identity documents in support messages. If you opt in to WhatsApp quote alerts, we use Twilio to send the quote reference and total to the number you provide. Stripe hosts card checkout when enabled. Renew receives the payment reference and status for your order.
We retain information as needed for the purposes above, legal records and resolving disputes. Contact us through dashboard support to request access, correction or deletion, or raise a privacy concern. Some records may need to be retained where required by law. We will explain any applicable restriction. Policy changes will be dated on this page.
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